Qualification Description

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities.


No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


To be eligible for the award of the CHC52015 Diploma of Community Services learners must successfully complete a total of 16 units comprising:

8 core units

8 elective units, consisting of at least 6 units from the electives listed in training package up to 2 units from the electives listed as packaging rule, any endorsed Training Packages or accredited courses – these units must be relevant to the work outcome

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Delivery Location: Level 1, 575-597 Pacific Highway, St Leonards NSW 2065

For further information including timetable intake dates please fill contact form.

Course Duration:

This course is 96 weeks long including 80 weeks of study (8 x 10-week term inclusive of 6 weeks of work placement / 120hrs) and 16 weeks holiday.

Job Outcomes:
  • Early intervention worker
  • Youth officer
  • Welfare worker
  • Case worker
  • Community services worker
  • Program coordinator
  • Group facilitator

Students who successfully complete this qualification may pathway into further study options:

  • Bachelor of Community Services*
  • Bachelor of Social Work*

* Subject to the University / Institute’s Entry requirments and Credit Transfer Policy.

Fees and Charges

Please Contact institute on 02-85421219


All Student must be aged 18 years of age or over at the time of applying for admission in the Institute.

Language, Literacy and Numeracy Requirements

It is expected that students demonstrate language, literacy and numeracy skills at the appropriate level to be able to succeed in the course.

Additional support will be available for those with low LL&N skills identified through the pre-entry test.

The student would need the following skills:

  • Oral communication for verbal reports/group work.
  • Written communication for written assignments
  • Numeracy to complete numeracy tasks in class.

Literacy skills to gain knowledge through reading and the use of media and technology.

Minimum Academic Requirements

Satisfactory Completion of Equivalent to Australian Year 12 qualification. Relevant work experience will be taken into consideration

Requirements for Work Placement

A Police Clearance Certificate is mandatory prior to your work placement; Student must undertake a Federal Police Check (AFP) or NSW Police check

(Police Check/AFP must be no less than 12 months old).

To Obtain Police Check Please follow link below


Working with Children check


Relevant immunisation check (as per NSW health guidelines) These checks must be completed at the start of the course and prior to industry work placement. Students must be physically able to do moderate amount of lifting using the appropriate equipment. The students should not have any mobility, hearing, and vision problems to carry out duties efficiently in the hospital or community care settings whilst at placement.

Previous Recognitions

We Offer Credit Transfer (CT) to Individuals who can provide documentary evidence of prior formal study pertaining to the unit of competency. Candidate with prior experience can be assessed with RPL (Recognition of Prior Learning). CT is for free of charge and fees applies for the RPL.

Protection of fees paid in advance      

Student fees paid in advance are protected through the Australian Federal Government Tuition Protection Service.  Please see https://tps.gov.au/StaticContent/Get/StudentInformation for additional information on this service.

Core units

CHCCCS007Develop and implement service programs
CHCCOM003Develop workplace communication strategies
CHCDEV002Analyse impacts of sociological factors on clients in community work and services
CHCDIV003Manage and Promote Diversity
CHCLEG003Manage legal and ethical compliance
CHCMGT005Facilitate workplace debriefing and support processes
CHCPRP003Reflect on and improve own professional practice
HLTWHS004Manage work health and safety
Elective Units
CHCCCS004Assess co-existing needs
CHCCSM004Coordinate complex case requirements
CHCCSM005Develop, facilitate and review all aspects of case management
CHCCSM006Provide case management supervision
CHCDEO011 Implement community development strategies
CHCCSL001 Establish and confirm the counselling relationship
CHCADV002 Provide advocacy and representation services
CHCDEV001Confirm client developmental status


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